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Terms & Conditions

This website is operated by Quattro Momenti, LLC, a limited liability company registered in the State of Wyoming (USA). Throughout the site, the terms “QM”, “we”, “us” and “our” refer to Quattro Momenti, LLC. QM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon, or used as the sole basis for, making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. PRODUCTS AND/OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

7. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, see below.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 12. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Quattro Momenti, LLC., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Quattro Momenti, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 18. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, USA.

19. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. INTELLECTUAL PROPERTY

All content included on this site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (hereinafter collectively, the “Content”), is the property of QM and/or its licensors, and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of QM and/or of its licensors as the case may be. QM and/or its licensors, as the case may be, shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. QM and/or its licensors, as the case may be, shall have the right, at any time, to claim the authorship of any Content posted on this site and to object to any use, distortion or other modification of such Content. Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by QM and/or its licensors, shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

21. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]

Privacy Policy

This Privacy Notice (this “Notice”) explains how information about you is collected, used, and disclosed by Quattro Momenti, LLC., a limited liability company incorporated under the laws of Wyoming (collectively, “QM”, “we”, “us”, or “our”). 

This Notice applies to information we collect when you access or use our website, engage with us via social media, or when you otherwise interact with us. By providing us with your Personal Information (as defined below) or otherwise interacting with us, you consent to the collection, use and disclosure of such information in accordance with this Notice. We may supply different or additional notices of our information practices specific to certain programs or activities.

1. COLLECTION & USE OF PERSONAL INFORMATION.

“Personal Information” is information that may be used to identify you as an individual, such as your name, e-mail address, telephone number, home address, or payment information (e.g., account information or credit card number).

We may collect Personal Information when you interact with Quattro Momenti (herein, QM or we), such as when you:

  • Purchase or return an item from our website;
  • Consent to receive our promotional messages;
  • Visit or register through our site;
  • Contact our customer support department, or otherwise contact us, with a comment, question or complaint.

When you purchase or return merchandise through our website, we collect and use the Personal Information that you provide, such as your order, contact, shipping and payment information, for the purposes of fulfilling your order, processing your return, and updating you on the status of your order/return. In certain circumstances, we may also collect Personal Information that you provide to us regarding other people. For example, you may provide us with the name and address for a gift recipient. When you provide us with this Personal Information, we use it for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient. We rely on you to obtain any necessary consent from the intended recipient to our use of their Personal Information for these purposes.

Promotional email or other communications

When you consent to receive information from us such as promotional emails or other information, we collect and use your contact information for the purposes of fulfilling your request. You can unsubscribe from promotional communications by following the instructions in the message or by contacting our Customer Support Department. If you have any further questions about unsubscribing from our messages, please contact us as outlined below.

Visit or register with the QM Website 

If you choose to visit and/or register with our Website, we will collect the registration information that you provide, such as your contact and account-related information for the purposes of administering and securing your account on our Website.

We also collect certain information through our Website automatically, such as:

  • Usage Information. Whenever you visit or interact with our Website, we, as well as our vendors and/or service providers (collectively, “Vendors”), may use a variety of technologies that automatically or passively collect information (“Automated Technologies”) about how the Website are navigated, accessed and used (“Usage Information”). Usage Information may include browser type, device type and characteristics, Device Identifiers (as defined below), operating system, application version, the pages served, the time/date, your geo-location, the preceding page views, and your use of and pathway through the Website.
  • Device Identifier. We or our Vendors may automatically collect your IP address(es) or other unique identifiers (“Device Identifier”) for the “Device” (e.g., computer, mobile phone, tablet or other device) you use to access the Website. A Device Identifier is usually a number that is assigned to your Device when you access a Website or its servers, permitting identification of your Device.
  • Automated Technologies. The Automated Technologies used on the Website to collect Usage Information include, but are not limited to, cookies (data files placed on a Device when it is used to visit the Website), mobile analytics software, pixel tags (a transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a Website to indicate that a page or e-mail has been viewed), and similar technologies. Both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your Device, sometimes until you delete them) may be used. Please remember, some Automated Technologies may tell your browser to get third party content, such as customer reviews, from another server.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your Device browser settings to notify you when your Device receives a cookie, which lets you choose whether or not to accept it; or (ii) set your Device browser to automatically reject any cookie.  Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Website.  To delete or disable flash cookies, please visit the following link (http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html) for more information.

However, please be aware that if you disable or reject cookies, some features and services on our Website may not work properly, because we may not be able to recognize and associate you with your QM account. Please note, even if you choose to restrict or modify your settings, you may still see or receive QM advertisements via our Website and on other sites, but such advertisements will not be based upon your browsing history.

You can learn more about cookies by visiting http://www.allaboutcookies.org/, which includes additional useful information on cookies and how to block cookies using different types of browsers.

We collect this information automatically through our Website for security purposes (including protecting the integrity of the Website and our stores), to better understand and enhance user navigation on our Website, and for marketing and analytics purposes (including allowing the selection of personalized ads or offers believed to appeal to you, based on your interests, preferences, location, or demographic information). Additionally, Automated Technologies may be used to associate you with social networking sites (e.g., Facebook, Twitter and Snapchat), and, if you so choose, enable interaction between your activities on the Website and your activities on such social networking sites.

Contacting Customer Support

We use the Personal Information you provide to us when you contact our Customer Support Department for the purposes of reviewing any issues you raise and responding to you. Depending upon the nature of your query, we may request additional Personal Information for the purposes of verifying your identity.

Information We Receive from Third Parties

We may obtain information from other sources and combine that with information we collect directly from you.  For example, we may collect information from third parties to ensure we have up-to-date contact information for you, to detect fraud or theft, to facilitate your use of a third-party application or feature (such as one of our Facebook, Twitter or Snapchat applications or a similar application or feature on a third-party website), or from third-party analytics and advertising providers as further described below.

Information Combined from Sources

If we combine any information about you received from third parties with your Personal Information or other information collected pursuant to this Notice, then we apply the applicable provisions of this Notice to such combined information, so long as it is combined. 

2. SHARING OF INFORMATION.

Except as described in this Notice, we will not provide your Personal Information to third parties without your consent. We may, however, share aggregated, non-personal or de-identified information, which cannot reasonably be used to identify you, with third parties. We may also share your Personal Information in the following circumstances:

Third Parties Providing Services on Our Behalf

We may share your Personal Information with Vendors that perform functions on our behalf or assist with our business operations, such as those that host or operate our Website, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance; and “powered by” partners who power product reviews on our products or services.

Your Consent to Have Your Personal Information Shared

While utilizing our Website, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else or to otherwise consent to the sharing of your information with a third party. If you agree to have your Personal Information shared, your Personal Information will be disclosed to the third party and the Personal Information you disclose will be subject to the privacy notice and business practices of that third party.

Legal and Additional Disclosure

We may transfer and disclose your information to third parties to comply with a legal obligation; when we believe in good faith that the law or a governmental authority requires it; to verify or enforce applicable policies; to detect and address fraud, security or technical issues; to respond to an emergency; otherwise to protect the rights, property or security of QM or third parties, or as otherwise required or permitted by law.

3. CHOICE AND ACCESS.

Accessing/Updating/Deleting Your Personal Information.  If you wish to access, modify, verify, correct or delete any of your Personal Information collected through the Website, you may contact us using the contact information provided below. Alternatively, you may access, modify, verify, correct or delete your registered user information through our Website.  We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others, or are impractical.

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Website or otherwise. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining due to backups and other reasons. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and obligations.

Promotional Communications

You may opt out of receiving promotional communications from us at any time by: (i) contacting us by email or chat, or (ii) following the removal instructions in the communication that you receive. 

4. TARGETED ADVERTISING/ANALYTICS.

We may use third party ad network providers to help present ads on the Website, third-party mobile applications, or other sites, as well as other service providers to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our Website, such as your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content personalized to your interests and better understand your online activity. For example, you may see advertisements for QM on third party sites after you have visited QM’s website.

For more information about interest-based ads, or to opt-out of having your web browsing information used for interest-based advertising purposes, please visit the following link (http://www.aboutads.info/choices/), if you are located in the United States or Mexico. Please visit youradchoices.ca/choices if you are located in Canada. Your Device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt-out of having certain information collected through apps used for interest-based advertising purposes.

We may also work with other website or website (such as Facebook, Twitter or Snapchat) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way.  You can opt-out of receiving interest-based ads from Facebook by changing your ads preferences in your Facebook Settings, on Twitter by changing your advertising preferences in your Account Settings, and on Snapchat by changing your privacy settings in the profile screen.

5. SECURITY OF YOUR INFORMATION.

We take industry-standard administrative, technical and physical measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

6. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION.

We are based in the United States, and the information we collect is governed by U.S. law. By accessing or using the Website, or otherwise providing information to us, you consent to the collection, processing, transfer and storage of information about you in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen. Please use the contact information below if you have a question or complaint about the policies, practices or manner in which we or our Vendors treat your Personal Information.

7. CHANGES.

We may update this Notice from time to time. If we make changes, we will notify you by revising the date at the top of the Notice and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Notice whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

8. CONTACT US.

As it relates to questions you might have about this Notice, or if you have a concern that QM may have failed to adhere to this Notice, please contact us at: [email protected]

Delivery & Returns

RETURNS & REFUNDS

If you change your mind about your purchase, you can safely return it within 15 days of the item being delivered to you. We do not charge any restocking fees. The return process is straightforward: just contact the support team and they will guide and assist you step by step.

(Contact: [email protected]) 

Once the return process has been explained, you will have to contact the courier of your choice to schedule the pickup of the merchandise you are returning. Please remember that we can not accept returns on products that have been customized or made to order at your request. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer. Please note that your return must be postmarked and shipped within 15 days of delivery.

Once the products reaches its destination, and it is confirmed to be in the same state it was initially shipped, we will issue a refund to your original payment method within 3 business days. 

SHIPPING

We ship in more than 60 countries around the world. Orders are shipped from Italy, directly from the artisan’s workshop. Shipping times are clearly displayed on each product page.

Customers in the USA and Canada do not have to worry about duties, as they are either not due or pre-paid by Quattro Momenti. Orders shipped to other nations may be subject to taxes and duties which the customer is responsible for. 

If you have specific shipping questions, or if you have special shipping needs, the Quattro Momenti support team is always available at [email protected].

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Our prices are listed exclusively in US Dollars. All payments are processed securely through PayPay. 

CANCELLATIONS

You may cancel an order within 24 hours. If you believe your order contains an error of any kind, please contact our support team immediately at [email protected].

ORDERING ON QUATTRO MOMENTI

While a few of the products you see online are ready to ship, the majority will be crafted especially for you. The preparation time will be clearly stated on the product page. We will promptly update you regarding any changes in production time. Once you order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history.

Imagination is the Limit.

Unique design? Different color? Personalization? Our relationship with our artisans means anything is possible.

Questions? Let's Talk.

[email protected]
Launch Chat
We are here to help you 24/7/365

Stress-Free Shopping.

Stress-free shopping is our priority. Free shipping on all items to over 60 countries and 15 day no-hassle returns.

© 2018 Quattro Momenti. All Rights Reserved

Imagination is the Limit.

Unique design? Different color? Personalization? Our relationship with our artisans means anything is possible.

Questions? Let’s Talk.

[email protected]
Launch Chat
We are here to help you 24/7/365

Stress-Free Shopping.

Stress-free shopping is our priority. Free shipping on all items to over 60 countries and 15 day no-hassle returns.

© 2018 Quattro Momenti. All Rights Reserved

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